1 / 

For the safety of the staff and your pet, Scruffs Domestic pet grooming L.L.C requires that you disclose when booking if your pet exhibits any difficult or aggressive behaviour. We must ensure staff and pets are protected against injury as no liability will be accepted by Scruffs in injury caused by the difficult or aggressive behaviour of your pet.

2 / 

No liability will be accepted by Scruffs Domestic pet grooming L.L.C when any health problem is uncovered or aggravated by any part of the grooming process. We will endeavour to notify you of anything we uncover during the grooming.

3 / 

An additional cost will be incurred for any pet that require knot or matted coat removal.  This incurs additional costs because it is a time-consuming process requiring expertise so as not to injure the animal, it also dulls equipment.

4 / 

An additional cost will be charged if the pet suffers from fleas as Fleas baths incur an additional cost as not only do the pets have to sit in the flea shampoo for 10-15 minutes to kill fleas but we also have to fumigate the whole Van to prevent fleas from settling or spreading.

5 / 

By confirming the booking client are agreeing to the terms and conditions.

6 / 

Please make sure all dogs are well walked and given ample opportunity to the toilet before the grooming session.

7 / 

 Please read the Privacy Policy below which outlines our GDPR (Data Protection) policy.

8 / 

We reserve the right to take and use pictures of your pet for social media, advertising and education. If you do not wish pictures of your pet to be used for these purposes, you must notify us at the time of booking the appointment.

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 Please read the Privacy Policy below which outlines our GDPR (Data Protection) policy.

10 / 

 I understand that the staff will stop the teeth cleaning session and I may need to seek veterinary assistance if any loose teeth are suspected or any obvious abnormalities are visible or suspected in the mouth such as a foreign body embedded in the mouth, Oral warts, Oral Injuries or Tumours.

11 / 

Cats must arrive in a suitable and secure container.